Need help?
common problem
Product Q&A
When folding, please first pay attention to whether the front wheels are facing forward, and then press the closing button.
If the front wheel is facing backward, it may get stuck on the frame when the car is halfway closed, preventing it from being fully closed.
The mesh roof is the inner layer of the sunshade roof. You only need to lift the sunshade cloth to expose the mesh roof layer.
payment method
We currently offer two payment methods: credit card payment and ATM virtual account transfer.
Use [Credit Card Payment] or [ATM Transfer]. After the payment is completed, the system background will show that the payment has been made, and there is no need to provide additional payment information!
You can join customer service and ask customer service to handle it for you.
When enquiring, please provide your ordering name, phone number and item to facilitate faster processing.
You can join customer service and ask customer service to handle it for you.
When enquiring, please provide your ordering name, phone number and item to facilitate faster processing.
Shipping and distribution
After the order/payment for spot products is completed, it will take about 3-5 working days to complete the shipment. If the order is placed during a holiday, the shipment will be postponed to the next working day.
Pre-ordered products are subject to the announced expected arrival time. If there is an early arrival situation, no further notice will be given.
Currently, only home delivery is provided, and supermarket pickup service is not yet available.
After the product is shipped, we will send a notification to the e-mail we saved when ordering.
You can also click "View your order" from the order confirmation letter to learn about the order processing progress.
We are currently cooperating with Hsinchu Logistics and Black Cat Delivery.
You can note the desired arrival date in the order notes, but since some logistics stations do not deliver on holidays, it depends on the logistics station where the goods are delivered!
Can.
However, delivery to outlying islands requires additional freight. The freight amount will vary according to the delivery location. You can first send a private message to customer service for the delivery address to estimate the freight for you.